By using our website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Letters by Abbey offers collections of handwritten letters created with care and intention. Each letter is an original, handcrafted piece written by Abbey. Our products are designed to provide comfort, inspiration, and meaningful connection.

All product descriptions, images, and pricing are subject to change without notice. We reserve the right to modify or discontinue products at any time.

• Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.
• Payment: Payment is processed securely through Shopify. All prices are in USD and do not include applicable taxes or shipping fees.
• Order Confirmation: You will receive an email confirmation once your order is placed and processed.
• Billing: Your payment method will be charged upon order confirmation.

• We ship within the United States only at this time.
• Shipping times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other factors beyond our control.
• You are responsible for providing accurate shipping information. We are not liable for packages delivered to incorrect addresses due to customer error.
• Risk of loss transfers to you upon delivery to the carrier.

Due to the personal, handwritten nature of our letters, we generally do not accept returns. However, we are committed to your satisfaction:

• If you receive damaged or defective products, contact us within 7 days of delivery.
• We may offer exchanges, store credit, or refunds at our discretion for quality issues.
• Refunds, when approved, will be processed to the original payment method within 5-10 business days.
• You may cancel your order within 24 hours of placement if it has not yet shipped.

All content on our website, including text, graphics, logos, images, and letter content, is the property of Letters by Abbey and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

The handwritten letters you purchase are for personal use only and may not be reproduced, resold, or distributed commercially.

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or other users' accounts
• Upload or transmit viruses, malware, or other harmful code
• Interfere with the website's operation or other users' enjoyment of the website
• Reproduce or distribute our content without permission

Disclaimer: Our website and products are provided "as is" without warranties of any kind. We do not guarantee that our website will be error-free, secure, or continuously available.

Limitation of Liability: To the maximum extent permitted by law, Letters by Abbey shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

Your privacy is important to us. Please review our Privacy Policyto understand how we collect, use, and protect your personal information.

You agree to indemnify and hold harmless Letters by Abbey from any claims, damages, or expenses arising from your use of our website, violation of these Terms, or infringement of any rights of third parties.

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

For consumers within Australia, nothing in these Terms limits, excludes or modifies any consumer guarantees under the Australian Consumer Law where such limitation, exclusion or modification would be prohibited by law.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms of Service, please contact us at: