Personal Information: When you make a purchase or sign up for our newsletter, we collect information such as your name, email address, shipping address, and payment information.

Automatically Collected Information: We may collect certain information automatically when you visit our website, including your IP address, browser type, device information, and browsing behavior.

Communication Information: If you contact us through email or our contact form, we collect the information you provide in your communications.

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Provide customer service and support
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who help us operate our business, such as payment processors (Shopify), shipping carriers, and email marketing services.
• Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through Shopify's secure, PCI-compliant payment system. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

You have the right to:

• Access, update, or delete your personal information
• Unsubscribe from marketing emails at any time
• Request a copy of the personal information we hold about you
• Object to the processing of your personal information in certain circumstances

To exercise these rights, please contact us at hello@lettersbyabbey.com.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

We are committed to protecting your privacy in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.